Important shipping information here!

Headphones, Headsets, Earbuds, Canalphones - stuff that goes on, around or in your ears.
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Important shipping information here!

Postby Marcus » Mon Nov 21, 2005 2:51 pm

If you need further information regarding shipping, please EMAIL or PHONE us, don't PM me.

Important shipping information

Note: For New Zealand customers we ship via standard AIR MAIL (1-2 week delivery) on all orders.

All local (Australia) items are now being sent out via Startrack courier which means that everything will arrive within 3 days AT MOST.

FREE SHIPPING still applies to almost all of our items, but there are still a few exceptions for the larger, heavier items such as record players.

All items will require signature upon delivery (unless you request otherwise, which we do not recommend as your item will not be covered by insurance if anything happens to the item after it is left at your house). If you are not home a card will be left and you will need to contact Startrack to follow up on delivery. Normally they drop your item the nearest local post office for you to pick up. If possible, we do recommend delivery to your work address. If your item has been marked as delivered on their tracking website, call 13 2345 and they'll let you know where it is.

It would be most beneficial for the courier if you can include your phone number with your order.

July 2014 UPDATE: Unfortunately due to the rising cost in shipping charges, we will now be shipping smaller items such as some earpads, adaptors and other spare parts via Australia post in small padded bags. This will mean a few extra days shipping time. If you require these items urgently, please contact us to arrange courier shipping for your item for a small fee.

Headphonic can cover items lost or damaged in transit.

Please note that there are often postage delays during the lead up to Christmas so please make allowances for this.

Cut off time for packages being sent out on the day you order/your payment clears is usually around 2pm PERTH TIME. This can change depending on circumstances in-store. Contact us and we will let you know when your item will be going out.

Last updated 12/02/13
Last edited by Marcus on Thu Jan 03, 2008 9:32 pm, edited 10 times in total.

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